Resume

CHRISTOPHER DUSZA

Cell: 708-738-6018

Bolingbrook, IL 60440

christopherd0000@gmail.com

christopherportfolio.com

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SUMMARY


Seeking Junior Front End Web Developer Position. Dedicated professional with over 14 years of experience in Information Technology. Diverse experience spanning Business Analysis, Project Management, Technical Support, Process Improvement and Customer Service. Poised to transition from Technology Support Specialist to succeed in Front End Web Development.

SKILLS


TECHNICAL TOOLS METHODOLOGIES SOFT
  • HTML5
  • Atom
  • SDLC
  • Critical Thinking
  • CSS
  • Sublime Text
  • Agile
  • Project Management
  • Bootstrap
  • Brackets
  • Customer Service
  • jQuery
  • DevTools
  • Strong Communication
  • Responsive Code
  • Requirement Gathering
  • JavaScript (In Progress)
  • Troubleshooting
  • Creative Problem Solving
  • EDUCATION & CERTIFICATION


    BACHELOR OF SCIENCE: TECHNICAL MANAGEMENT- GPA 3.68 (Cum Laude)

    DeVry University, Addison, IL, United States

    2015

    Relevant Courswork
  • Logic & Design
  • Programming Fundamentals (C/C++)
  • SQL Database
  • Web Interface Design
  • Project Management
  • ASSOCIATE OF SCIENCE: INTERNET SPECIALIST - GPA 3.24

    Moraine Valley Community College, Palos Hills, IL, United States

    2006

    CERTIFICATIONS:

    • MCP (Microsoft Certified Professional)
    • MCDST (Microsoft Certified Desktop Support Technician)

    EXPERIENCE


    COMPANY CONFIDENTIAL

    (AVAILABLE UPON REQUEST)

    11/2006 to Current

    Technology Support Specialist

    Provide technical support for 520+ employees in 11 locations. Lead and contribute to I.T. projects, including business analysis, requirements gathering and technology deployments.

    • Chosen as I.T. Strike Team Leader for Department of Office of Emergency Management. Worked cross-functionally with other departments for planning and executing assets during emergencies.
    • Lead asset management for desktop/server equipment.
    • Provides support for 20+ internal and external applications.
    • Communicated complex technical information to customers at all levels.
    • Outstanding performance resulted in several commendation letters from Executive Director.

    CITY OF CHICAGO, OFFICE OF EMERGENCY MANAGMENT

    Chicago, IL

    03/2006 to 11/2006

    Contract: Computer Consultant

    • Provided computer consulting services, including technical assistance, troubleshooting hardware and software support.
    • Support for 75 police and fire operators in the Chicago 911 Center.
    • Maintained client relations through excellent communication, technical efficiency and problem solving skills.

    MANPOWER

    Lisle / Oakbrook, IL

    11/2000 to 03/2006

    IBM Marketing Intelligence Specialist

    • Built and modified database queries using Brio Enterprise software to define IBM small and medium business target market.
    • Created and maintained detailed e-commerce alliance revenue reports.
    • Increased annual web revenue from zero to $7M, while also reducing selling expenses through the use of data analytics.

    Lucent / I.T. Support

    • Core member of Technical Support team achieving 96% overall customer satisfaction rating.
    • Assessed computer purchase and resolved procurement / account issues for 6 business unit coordinators.

    MILITARY EXPERIENCE


    U.S. NAVY - Honorably Discharged  

    NAS China Lake, CA / NAS Glenview, IL

    08/1987 to 08/1994

    Aircraft Mechanic / Aircraft Line Supervisor

    • Performed aircraft engine maintenance and troubleshooting.
    • Shift supervisor for plane captains inspecting and certifying aircraft safe for flight.
    Awards
    • National Defense Service Medal
    • Navy Achievement Medal
    • Good Conduct Medal